Sansa Updater questions & answers

The Sansa Updater is an application designed to deliver the latest firmware
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Question by donna94025
293 views
June 28, 2013
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Answer by Dan Angel

Unfortunately, Sansa Updater doesn't have such an option. It recognize the device automatically when you connect it. After that, it will search for updates that can be installed using the Download Now button.

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Question by John Howard
339 views
September 4, 2011

My Computer recognizes the player but Media Player won't sync to it. The player was formatted. How do I get Media Player on Windows 7 to recognize the Sansa player and sync my music?

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Answer by Sean Hill

You can't use Microsoft Media Player to synchronize your Sansa MP3 Player. To add files to your device, simply use the Settings menu on the device then select Connection and use MTP mode. The device will be listed in My Computer window as a standalone drive where you can copy all the MP3s.

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Question by Guest
232 views
October 14, 2010

Our Sansa player is working only one hour after it has been charged all night. Also, it is not recognized by our computer. What can we do?

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Answer by Pete Clapp

First, go to Start > Control Panel > Hardware and Sound and open Device Manager. Expand the Universal Serial Bus controllers list, right-click on the driver and select Uninstall. After that, reboot your PC, connect the player to your PC and press Scan for hardware changes icon from Device Manager. Windows will automatically find and install the drivers. Also, try running the Fix It utility provided by Microsoft.


After that, download and install Sansa Updater, connect your device, launch the software and update the firmware.

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